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Insurance Questions

We know when you are considering bariatric surgery, insurance coverage can be overwhelming. That’s why the MountainView Weight Loss Center staff will help you determine what services are covered by your insurance company. Fill out our insurance verification form or call us at (575) 521-8860 and we’ll review your benefits and help answer any specific questions you may have.

Q: How do I find out if my insurance covers Bariatric Surgery?

Fill out our insurance verification form and we will submit this information to verify your benefits.

Q: How long does this process take?

It takes approximately 24 to 48 hours for us to determine if benefits are available and find out what your insurance requirements are, as this is different for each policy. Our Insurance Coordinator will call you and review this information with you once it is obtained.

Q: If I have benefits available, how long will it take to get insurance approval and get surgery scheduled?

Once the requirements are met and records are gathered, we will submit this to your insurance company promptly. The length of time this takes depends on your insurance company and can take 4 to 6 weeks in some cases.

Q: Can I do anything to speed the process along?

Yes! After your letter is received and put into the insurance company’s system, it is extremely helpful for you to call your insurance company on a regular basis to inquire about your Letter of Predetermination.

Q: What do I ask when I call my insurance company?

Tell the customer service representative that you are inquiring about the Letter of Predetermination sent by Dr. McArthur’s office for the bariatric surgery.

  • Ask them how long their predetermination process takes.
  • Call often! Our patients that call on a regular basis usually get their answer quicker than the patients that don’t call at all.

Q: How will I know if I am approved or denied?

Your insurance company will send you a letter by mail. You will usually receive your letter before our office does.

Q: If I am approved for weight loss surgery, what happens next?

Once we receive verification of approval from your insurance company, we will call you to schedule surgery.

Q: Do I have other options if my insurance does not cover or denies weight loss surgery?

Yes, we have several cash finance options available. Call our Director of Bariatrics, at 575-556-6678, who will guide you through this process if it is determined that your insurance will not cover weight loss surgery.

Are YOU a candidate for weight loss surgery? More Information